Success with World Duty Free

Collaborative solution gets award recognition

Last week’s SHD Logistics Awards recognised the “best in class” companies within the logistics and supply chain sectors.

ACS and World Duty Free Group were presented with a Highly Commended award for the “Improvement” Category at the Park Lane Hotel ceremony.

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One of the world’s leading travel retailers World Duty Free Group has 500 stores in 21 countries and is committed to grow its market share, with the stated ambition of trading in all the world’s top airports.

An effective and efficient supply chain is a critical success factor in achieving this ambition.

When the main UK DC, serving Heathrow and other key channels, started experiencing disruption from un-booked supplier deliveries, the supply chain’s efficiency was threatened.

In consultation with WDFG, ACS devised a solution that would eradicate congestion and reward participating suppliers by reducing their cost to serve.

ACS now intercept all WDFG inbound shipments, which are moved on arrival to the ACS Heathrow freight centre, for consolidation into single DC deliveries.

Multiple un-booked deliveries have been replaced by regular fixed-time deliveries, reducing inefficiencies and resource costs at the DC, while economy of scale savings are shared with suppliers.

This simple, but effective, solution has been ‘Highly Commended’ in the SHD logistics awards in the ‘Improvement’ category.

Fiona McKay, Dan Curran and assorted guests in award selfie

Fiona McKay, Dan Curran and assorted guests in award selfie