World Duty Free

World Duty Free

Suppliers working for you


One of the world’s leading travel retailers World Duty Free Group has 550 stores in 21 countries and is committed to grow its market share, with the stated ambition of trading in all the world’s top airports.

An effective and efficient supply chain is a critical success factor in achieving this ambition.

When the main UK DC, serving Heathrow and other key channels, started experiencing disruption from un-booked supplier deliveries, ACS offered a solution to eradicate congestion and reward suppliers by reducing their cost to serve.

With WDFG authority ACS contacted suppliers to explain the DC congestion situation and proposed solution, which very simply funnelled all inbound shipments to the ACS Heathrow freight centre, for consolidation into single DC deliveries.

Multiple un-booked deliveries became one regular drop, reducing inefficiencies and resource costs at the DC, while the economies of scale savings could be passed back to suppliers.

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