Allport Cargo Services and TIC Reverse Logistics have joined forces to create – ACS Reverse Logistics to deliver seamless reverse logistics solutions to UK retailers and online stores.. The joint venture will provide complete end-to-end logistics, using proprietary technology to deliver unique reverse logistics solutions for retailers, and will complement Allport Cargo Services’ existing supply chain and logistics offerings.
Australian-based, TIC Reverse Logistics has been at the forefront of creating downstream opportunities and industries for products otherwise destined for landfill. Allport Cargo Services has developed a strong and successful relationship with TIC in the recent past, on a global basis, largely due to its extensive experience in providing retailers with control and intelligence on store returns, recall products, damaged stock, sale and consignment merchandise. The new venture will combine the strengths of both companies and provide a complete logistics solution for retail clients.
Clyde Buntrock, VP of Group Sales & Marketing, Allport Cargo Services comments: “Together we’re helping customers achieve best-practice in their retail networks with a centralised approach. Reverse logistics is a major issue affecting retailers. It’s vital to minimise freight and logistics costs, response times, administration and environmental impact. Importantly, consumers are increasingly demanding pain-free returns solutions and retailers risk losing competitive advantage if they offer a poor returns experience. Our new joint venture will integrate logistics and customer services to make the process seamless. We’re thrilled to be offering reverse logistics services under the new umbrella of ACS Reverse Logistics.”
Adam Joel, TIC Managing Director explains further: “It is well documented that the way a customer experience ends has a disproportionate impact on how customers remember the experience. To be able to deliver true end-to-end logistics it’s important to constantly challenge what people are doing to mitigate returns. There are many synergies between ACS and TIC: both companies are privately owned, build customer-centric solutions, and invest in innovation and value-add activities to deliver industry solutions to industry problems.”
The new company will provide four core services to clients:
Clyde Buntrock concludes: “Our clients must become customer obsessed or fail – and the most significant way retailers can differentiate themselves in a crowded marketplace is through great customer experience. ACS Reverse Logistics is an exciting venture that is simplifying the returns processes with solutions that can be tailored to meet clients’ needs. With precision use of data, a truly end-to-end supply chain perspective and prevention to reduce returns altogether, we are bringing innovative and seamless logistics solutions to the UK logistics market.”